Our friendly staff will help you through the simple process of becoming a Hoveround owner!
We have compiled a list of commonly asked questions from our customers and we hope you find them useful.
If you do not find the information you are seeking, please feel free to contact one of our technical support specialists at 1-800-96-HOVER.
We recommend trying these tips. However, if your power chair is still not working then call us at 1-800-96-HOVER.
Most insurance companies require the physician to write an "order of continued need" in order to authorize payment for a repair.
Medicare and most private insurance companies provide coverage for replacement batteries for power wheelchairs. If your Hoveround batteries do not maintain a charge, call us at 1-800-96-HOVER and we would be happy to arrange a set to be sent to you.
All of our power chairs and scooters are covered by a 1 year limited warranty. Often parts and services are covered by your insurance if they provided the equipment. You should call 1-800-96-HOVER.
Yes. Hoveround has over 100 warehouses and over 140 service vans stocked with replacement parts.
Yes. Hoveround Corporation will accept credit card or cash payments for repairs not covered by Medicare or other insurance.
Your power wheelchair should be charged on a daily basis. Batteries must be consistently used and charged. Batteries that sit for an extended amount of time (three weeks or more) without being used will lose their charge.
That depends on the type of terrain you're on, your weight, the temperature, and other conditions. A new set of batteries with a full charge can range anywhere from 10-20 miles. Generally, with normal use and proper care, a set of batteries should last about six months.
We always strive to process your repair as soon as possible. Repair times vary and depend on many factors, such as your insurance coverage, personal schedule, parts availability and doctor's prescription, if needed. With our "Never Without Wheels Guarantee", if we can't repair your power chair during an in-home visit, we will leave you a loaner until your power chair is back in service. 1
1 Free temporary replacement applies to factory mechanical defects only. Certain restrictions apply, call for details.
Yes, all of our power chair and scooter batteries are sealed. Please contact the airline or cruise line in advance of your trip for specific instructions.
Yes, service and maintenance are very important to ensure the performance and the safe operation of your power wheelchair. Please refer to the "Routine Maintenance" section of your Owner's Manual or contact us at 1-800-96-HOVER.
Power chairs are designed to be used both inside and outside the home. Please refer to your user manual for important safety information or contact Hoveround at 1-800-96-HOVER.
We have compiled a list of commonly asked questions from our customers and we hope you find them useful.